We’ve put together a list of the most asked questions.
No, GUS will only work when you have an internet / wi-fi connection or access to a mobile network. (turn your phone ‘cellular data’ on if necessary)
1. Get an international plan with your phone carrier Good for short trips.
Using your own carrier may be the most straightforward approach to accessing the Internet while traveling. The key is to review and sign up for your carrier’s international plan in advance of your trip. Most carriers also have an International Day Pass
2. Buy a local SIM card – best for longer trips
3. Use public WiFi in your destination country. (The free option, if you don’t mind hunting around)
4. Purchase or rent a personal mobile hotspot
5. Use Google Fi. (for Google Phones only)
If GUS does not appear to be working try closing the App and reopening it.
In ‘side menu’ click on Profile picture, then open ‘edit profile’ symbol in top right hand corner, complete fields including medical conditions and medications and save.
In ‘side menu’ open ‘Profile’ and then open ‘edit profile’ symbol in top right hand corner, hit + sign and choose a photo from your library or take a ‘selfie’ and save changes. Your contacts will see your photo in ‘Tracking’ and ‘Messages.’
In ‘side menu’ open ‘Profile’ page, scroll down and access the ‘change password section’ and save
Alerts appear on the GUS Home Page once the app is opened.
The Home Page has ‘Global Search’ at the top and a dashboard at the bottom footer that has a quick link to, Alerts, Track, Places, Panic and Messages.
Alternatively, press the ‘home’ button on the side menu and choose desired function on footer tabs.
Yes, open ‘Home’, open ‘Alerts’ on the footer tabs and enter the country / location in the ‘Global Search’ field at top of page.
Yes, open the filter and adjust the radius from 0 to 3,000 kms. (same adjustment for your in country alerts).
Yes, open the filter and adjust the days from 1 to 30 days. (same adjustment for your in country alerts)
Alerts default to your location and can be expanded if you adjust the filter on the alerts page up to 3,000 kms.
Yes, touch the drop down arrow next to the alert and view the full report.
You should buy SMS Credits to receive travel alerts in the event there is no internet or wi-fi connection but SMS can be received over the mobile network. Recommended for remote locations.
Open ‘Settings’ in the side menu and purchase SMS Credits at the bottom of that page.
Yes, in ‘settings’ turn off SMS notifications using the toggle switch and turn back on as required.
Yes, in ‘Settings’ adjust the ‘Push / SMS Notification radius to the required distance from 0 to 5,000 kms moving the circle on line bar.
If you are lost, open ‘Places’ on the footer tab and the red pulsating dot will show you your current location. (or Open ‘Panic’ in footer tab and your location is shown at top of the page with your co-ordinates)
Open ‘Places’ and touch the menu bar located at the “top right” of the screen; select the ‘place’ you require; touch the ‘drop pin’ and a popover will open which has information about the “Place” including a link to open in Google Maps with directions.
Open the side menu ‘Find My Hotel’ , your current location will be shown by the red pulsating dot, enter your hotel name or address in the search field at the top of the page; Press search and a Drop pin will appear on the map, touch the drop pin and hotel information will appear with directions in your devices maps applications.
You can use this function to find any location besides your hotel.
The contacts who you have granted tracking access to via ‘Send Access Requests’ or Received ‘Access Request’s’ from.
Yes, all data transmitted from GUS services is encrypted with 256-bit Secure Sockets Layer.
GUS messages are encrypted using 256-bit Secure Sockets Layer providing direct secure communication to your nominated contacts.
Let friends, family or colleagues know that you have departed and arrived safely to your intended destination. Safe Departure is located in the side bar, click on it, nominate the name of the person who you wish to advise (same as your emergency contacts) tick the circle beside the name and touch the red bar at the bottom of the page. Contact will be advised of your safe arrival when you open Safe Arrival and touch the red bar at he bottom of the page.